FREQUENTLY ASKED QUESTIONS

Opening a Wholesale Account

How do I open a wholesale account?
Complete the wholesale application and our team will verify your business. Have these ready: company name, company email, EIN, resale or sales tax certificate, a verifiable business address, and government photo ID. Personal residences require management approval.
Why can't I see prices?
Wholesale pricing is visible only to approved accounts. Anyone can browse the catalog, but you'll need an approved wholesale account and to be signed in to see pricing and place orders.
How long does approval take?
We review applications as they arrive and a representative will follow up once your documents are verified. Once approved, you'll be notified that you can sign in and shop at wholesale pricing, or place your order directly through your rep.
Do you sell to individuals?
No. Highest Goods is wholesale only, for licensed and verified businesses buying for resale. If you're shopping for personal use, visit our retail sites destinofarms.com or cbd.co.

Ordering & Payment

Is there a minimum order?
Yes — orders have a $150 minimum.
How can I pay?
Credit card at checkout, check, or bank transfer / Zelle (ACH and wire). Orders paid by an offline method stay pending until payment is confirmed. Full remittance details are on our payment instructions page.
Do you offer payment terms?
Payment on order is standard for all accounts. Net terms are available to qualifying accounts based on order history and payment record — ask your sales representative.
Can my rep place the order for me?
Yes. Your representative can build your order and send you an invoice link to pay online. Contact your rep directly, or email info@highestgoods.com and we'll connect you.

Shipping

When will my order ship?
Orders placed before 3:00 PM EST ship the same business day. Orders placed after 3:00 PM EST, or on a weekend or holiday, ship the next business day. All orders ship from our North Carolina warehouse.
Is there free shipping?
Yes — free USA shipping on orders over $1,000.
Do you ship to every state?
Not every product to every state. Hemp and cannabinoid laws vary, and certain products cannot be shipped to certain states. Our Shipping Policy lists the current restrictions — please check it before ordering, as it is the buyer's responsibility to confirm a product is lawful in your jurisdiction.
What about temperature-sensitive products?
Chocolate and other heat-sensitive items should be shipped Overnight or 2-Day. We can't offer refunds or replacements for melted product shipped on slower methods.

Products, Returns & Compliance

Can I get lab results for a product?
Yes. Certificates of Analysis are available on request — email info@highestgoods.com or ask your representative and we'll send the current COA for any item you carry.
What if my order arrives damaged?
Contact us right away with photos and your order number. Our Return Policy has the full process and timeframes.
Can you carry a brand you don't stock?
Tell us which one. We add brands based on what our retailers ask for, so send requests to info@highestgoods.com.
Who do I contact for help?
Email info@highestgoods.com and we'll route you to the right person, or reach your assigned sales representative directly.
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