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Orders placed before 3:00 PM EST ship the same day. Orders placed after 3:00 PM EST ship the next business day. Orders placed on weekends or holidays ship the following business day.
To receive an order by Friday, place it Monday through Wednesday, and no later than 12:00 noon EST on Wednesday. Orders placed Wednesday afternoon or later are unlikely to arrive before the weekend.
For next-day delivery, the order must be placed by 12:00 noon EST on the previous business day and must select an overnight service at checkout. Orders placed after that cut-off enter the following business day’s overnight run.
These cut-offs are what we need to get your order into the carrier’s network in time. Once a package is with the carrier, delivery dates are the carrier’s service commitment rather than ours — see Delivery Is Not Guaranteed below.
Carriers do not move packages on federal holidays, and neither we nor they operate on those days. Orders placed on a holiday, or after cut-off on the business day before one, ship the next business day.
Expect one to two additional days in transit around any holiday, and longer through the November–December peak season, when carrier networks run at capacity. During those periods we recommend ordering earlier than usual and not relying on a cut-off time to hit a specific date. If you have a firm deadline, tell your sales representative before you place the order and we will tell you honestly whether it is achievable.
Every product we ship is hemp-derived, tested to the applicable federal limit, and accompanied by a certificate of analysis. We ship as an authorized shipper under our licenses and in compliance with the rules as written.
Enforcement in the field does not always follow those rules. Packages of lawfully shipped hemp are being opened, detained and seized by law enforcement and at carrier hubs, sometimes on the basis of a canine alert — which cannot distinguish hemp from marijuana by odor and is not a laboratory test of delta-9 THC.
Because of this, delivery cannot be guaranteed, and seizure, detention, delay, return or destruction in transit is a known risk of shipping hemp products. These events are not grounds for a return, replacement, refund or credit, and carrier insurance does not cover them. If a shipment is seized or detained, notify us and we will provide the certificate of analysis, licensing and shipping documentation to support your response to that authority.
Shipping timelines are estimates. Once an order has shipped we are not responsible for carrier delays, which can result from weather, courier error and other factors outside our control. Delay alone is not grounds for a refund or a reship. If a shipment is running late we will gladly open a carrier investigation on your behalf.
Nothing here limits our responsibility for shipping the wrong product, shipping to an address other than the one you gave us, or packaging a shipment inadequately. Nor is any of it an admission that any product we sell is unlawful, or that any seizure is valid.
Tell us right away, and always within 72 hours of delivery. Send photographs and video of the product and packaging as received, before anything is unpacked further or repackaged, along with the shipping label showing any carrier damage. Claims submitted more than 72 hours after delivery cannot be approved. Full terms are in our Returns & Refunds policy, which governs if anything on this page is unclear.
Any shipping label that contains an error and is undeliverable due to an error made by the customer during purchase will likely be returned to Highest Goods. If a package is returned due to customer error when filling out the shipping form, we recommend the customer reach out to us immediately after the purchase, as we can update the label details in most cases. However, if our team does not receive the corrected information in time, and the label is delivered to the wrong address, Highest Goods does not assume any losses and does not guarantee any refund or replacement of product. If the package is shipped back to Highest Goods, we will happily bill you for a new shipping label and send your products to your corrected address.
Delta-8 products may not be sold or shipped in the following jurisdictions: Arizona, California, Colorado, Connecticut, Delaware, Idaho, Iowa, Kansas, Louisiana, Michigan, Minnesota, Mississippi, Montana, Nevada, New York, North Dakota, Oregon, Rhode Island, Utah, Vermont, and Washington.
You are solely responsible for confirming that the products you order may lawfully be received, possessed and sold in your jurisdiction before placing an order.
Contact your sales representative, or our Customer Service Team at info@highestgoods.com. If you have a problem with an order, please come to us first — we resolve nearly everything directly and quickly.
